1. Buyer and seller must negotiate and agree on the price of items prior to transacting via PayProtect.
2. PayProtect will deduct service fee from both the buyer and the seller as follows;
- For payments equal or less than 2,499/- shillings, both buyer and seller contribute 8% of value.
- For payments above 2500/- shillings, both buyer and seller will contribute 200/- plus 2.5% of value
3. To raise a complaint, users may dial *483*151# and follow the procedure for raising a complaint. A PayProtect agent will call to follow up on the matter